EKMPOWERSHOP Service Disruption
since Tuesday 12th May 2015to our website
www.firstholycommunionday.co.uk for over 48hrs and still ongoing
We do apologises to customers who have experienced problems with ordering on our website this week, it has been an extremely frustrating week, what should be our busiest week of the year has been the worst week in 12 years of trading, as the website has been unable to accept orders 24/7 or update customers with orders in process this has been due to our our webhosts failure in providing the service they state in their contract, and they currently have no back up plan when a server has intermittent outages & performance issuesas what has happened this week on EKMPOWERSHOP server 39
Even after 48hrs EKMPOWERSHOP are unable to advise what has caused the issue or when server 39 will be up and working, but they have advised if we are not happy with the service we are free to leave at anytime? this is a little hard with a virtual website that is hosted on their server - from this experience my advise is think twice before signing up to any virtual webhost - as you have no control
We have just had a look at the server status this morning and still see that the status is same as it was last night!!
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